Information for your safe holiday
Dealing with the current situation in the Hotel Alpina
Dear Guests, enjoy a safe holiday in Austria, Sölden – Hotel Alpina
There is a official mandatory to wear a protection mask in Austria for stays in a Hotel. For all people who are not living in the same household it is prohibited to have a minimum distance of 1 meter to other people. If this distance is not guaranteed you should wear a protection mask covering mouth and nose.
Therefore, we ask all our guests to wear such a mask while using our buffets (breakfast, dinner/salad buffet or afternoon buffets). At your reserved table in the dining room and at breakfast, you do not need to wear a mask. Also at the receptiondesk and in all other areas of the hotel there a need for the usage of masks. (If you don't have a mask you can get one at the reception or at the waiter in the dining room.) All our staff which is in direct contact with you will wear a face shield or mask themselves.
In the hotelbar it is not allowed to serve drinks direktly on the bar. All our guest have to sit on the tables to enjoy drinks of food. - We ask for your understanding to protect all our guests and staff with following the goverment rules.
Please wash your hands regularly and use our disinfectants. In the entire hotel we have several disinfectants for free use. For example at the entrances, in the lobby, in the dining room, in the spa and of course in the toilets. Please use them frequently.
Your room is cleaned very carefully before your arrival and all the surfaces are disinfected with disinfection alcohol. For the daily cleaning of your room our staff will use disinfection cleaners.
USE OF OUR SPA AQUA ALPINA: Please remember to have a minimum distance of 1 meter to other people. Our staff will clean all equipment in the sauna frequently with disinfection cleaners. – It is also possible for you to use extra disinfection and cleaning towels provided in the spa-area for your own safety.
To garantee the distance between our guests we have extended the opening hours of our
AQUA ALPINA: now new daily from 13.30 to 21.00 h open!!
We beg everybody to be responsible – So the health of you, other guests and the hotel-staff is guaranteed. Please don't give hugs or shake hands with all others.
In all the busses, in post offices, banks and in all shops and stores you have to wear masks. - Also in the cabins of the cable cars you have to wear a mask.
Cancellation fees - Autumn (01.10.20 bis 15.12.20)
Cancellations up to 2 days before arrival: Without costs
- 1 - 0 days before arrival: 30 % from the total travel price will be charged
Cancellation fees - Winter (16.12.20 bis 18.04.21)
Cancellations up to 21 days before arrival: Without costs
- 20 - 7 days before arrival: 50 % from the total travel price will be charged
- 6 – 0 days before arrival: 90 % from the total travel price will be charged